Graduate Customer Services Advisor
Customer Service

311/2024
£24000.00 - £27000.00 Per Annum
Oldham
February 07, 2024

Ultimate Products' is an internationally renowned business and are looking for individuals to play a key role in the Customer Services Team. Your experience and exceptional skill set will be valuable in forming a crucial link between our customers and our products.

What makes Ultimate Products unique?

Ultimate Products offers a comprehensive training programme with regular reviews, mentoring and tailored development plans to ensure a successful start on the career ladder.  In our 2023 New Starter Survey, 100% of respondents believed they had the knowledge & skills they need to succeed at UP. With a dedicated Training Manager and uncapped opportunities for progression, UP are committed to supporting individuals to reach their highest potential! As a testament to our success, over 50 of our graduates have been promoted to either senior or head of department roles!

It is fast paced here, but with the ongoing support from your team and mentors, you will have the opportunity to make a difference and have a serious impact on the business and your career.

Join a community of passionate individuals at our modern office and experience first-hand how working in our cutting-edge teams can lead to career launch opportunities. Put in the effort and reap the rewards, with perks such as free lunches, weekly football and fitness sessions.

Key Responsibilities in Customer Services

By playing a major role in post-sale assistance, it is crucial to support the team by promptly addressing inquires (via live chat, email and letter) and facilitating effective solutions.

The training spans over 4-6 weeks, Monday to Friday. Following the training period, there will be a shift adjustment to work from Sunday through to an early finish on a Thursday!

  • To accurately log all customer interactions on the databases, providing in depth information to ensure trends and patterns are identifiable.
  • Thoroughly investigate and effectively resolve customer complaints.
  • Gathering and examining customer feedback using our robust online review platforms and reporting system.
  • To effectively manage spare parts and replacement, our goal is to consistently maintain suitable stock levels and working with Buying and Stock Control to ensure timely delivery of replacements to our valuable customers.
  • To drive innovation by identifying areas for process improvement and actively implementing new ideas.

The UP story

Beginning with a small spark of success in Oldham, we have grown to become a global success story. We’re the cogs in the retail machine, designing, manufacturing, and distributing innovative branded products at the best prices to a mass market. Our brand portfolio includes Salter, Beldray and Progress. Each has a reputation for high quality and on trend design, and they’re faithful household names – some that even your grandparents love.

Since 1997, Ultimate Products has provided top-of-the-line kitchen and laundry products to consumers across 38 countries. We have since become a public limited company, achieving an annual turnover that surpasses £165 million each year. UP has strong business connections with Internationally renowned retailers such as Tesco, Asda, and Primark, and we are dedicated to giving back to the community that helped build us.

Our people are a key driver to our success, and we are proud of creating an environment that enables our colleagues to thrive both professionally and personally, which is why we recently invested £1.6M in a brand-new office at our Oldham headquarters. With thriving employee wellbeing and environmental committees, we are dedicated to empowering our people to have a voice and share their views.

We recognise how important it is to recharge, which is why we’ve also introduced complimentary fitness sessions this year, and most recently, a 3pm finish every Thursday so that our employees can make the most of their weekends!

What we look for

Candidates must be ambitious, driven and enthusiastic, with an interest in pursuing a career in a leading international business. Application requirements:

  • A degree essential at 2:1 or above. All specialisms considered.
  • Minimum 12 months full time work experience in a similar role.
  • The most important bit is your talent, determination and drive, bring that with you and we can provide you with the tools to succeed.
  • Strong communication skills, both written and verbal
  • Excellent organisational skills with a keen eye for detail
  • Assertive and confident with a proactive approach to work
  • Local to Greater Manchester

What is in it for you?

We care about your progression:

  • Access to comprehensive structured training and a personal development plan to help you grow and reach your goals.
  • Ongoing salary reviews with increasing levels of responsibility as you further your career.
  • Free External Training Courses from Recognised Providers.
  • Recognised Qualifications (ACCA, CIPD)
  • Secondment and Travel Opportunities.
  • Employee Save As You Earn share save scheme.
  • Option of a salary sacrifice pension contribution of up to 10% in addition to your standard pension contribution.

We invest in our people:

  • New £1.6M state of the art office in Oldham.
  • 25 days holiday plus bank holidays after your first 12 months.
  • Fitness sessions.
  • 24-hour access to wellbeing support through our Employee Assistance Helpline.
  • 24/7 access to a doctor through video or phone consultation.
  • Annual Flu Jabs.
  • Community, Environmental and ESG committees, created to encourage positive change within the company and our wider community.
  • Enhanced Maternity Pay.
  • One full day paid to take part in charity work.
  • One of the North West’s Top 100 companies to work for.
  • High levels of employee satisfaction - Glassdoor rating of 4* and above.
  • Free minibus to and from the local tram stop.
  • Prayer room and prayer friendly working hours.
  • 3pm finishes on a Thursday.

We celebrate in style:

  • Annual Summer and Christmas parties paid for by the company.
  • £250 towards a wedding cake.
  • Complimentary team lunches.
  • Colleague of the Year awards.
  • Christmas Retail Vouchers.
  • £250 retail credit when you buy your first home.
  • Half a day off for your child’s first day at school.

 

 

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