Graduate Customer Services Advisor
Graduate, Customer Service

369/2024
£24000.00 - £27000.00 Per Annum
Oldham
July 11, 2024

Be a part of something big! Join Ultimate Products' international business this summer in our Customer Services Team. You'll serve as the first source of support for customers with their purchases, forming a crucial link between our customers and our products. By playing a major role in the post-sale assistance, you'll put your skills to the test while making waves in an international business setting.

What makes our graduate programme unique?

Ultimate Products offers a comprehensive development programme with regular reviews, mentoring and tailored training plans to ensure a successful start on the career ladder. In our 2023 New Starter Survey, 100% of respondents believed they had the knowledge and skills they need to succeed at UP. With a dedicated Training Manager and uncapped opportunities for progression, we believe in empowering our graduates to form their career with us and truly fulfil their highest potential!

It is fast paced here, but with the ongoing support from your team and mentors, you will seize the chance to create meaningful change and drive both the business and your career forward. Join our vibrant community of passionate graduates in our contemporary office and discover first hand how working alongside our cutting-edge teams can drive and evolve your personal career. Immerse yourself in an atmosphere where hard work is celebrated and enjoy the rewards including perks like complimentary lunches and social activities such as regular football training.

Key Responsibilities in Customer Services

You will play a crucial role in supporting the customer service team by promptly addressing inquiries (via live chat, email and letter) and facilitating effective solutions.

  • To accurately log all customer interactions on the customer service databases, providing in-depth information to ensure trends and patterns are identifiable.
  • Investigate and resolve customer complaints.
  • Collecting and analysing customer feedback through our online review platforms and reporting system.
  • To manage the spare parts and replacement areas ensuring suitable stock levels are maintained and replacements are sent to the customer in a timely manner. This may include discussions with internal departments such as buying and stock control.
  • To identify process improvements and drive forward with the implementation of new ideas.

The UP Story

Beginning with a small spark of success in Oldham, we have grown to become a global success story, We're the cogs in the retail machine, designing, manufacturing and distributing innovative branded products at the best prices to a mass market. Our brand portfolio is led by Salter and Beldray, found in major UK stores including Tesco, John Lewis, Morrisons, just to name a few. Our brands have a reputation for high quality and on-trend design, and they're well-known household names that have stood the test of time - with over 260 years of heritage!

Since 1997, Ultimate Products has provided top-of-the-line kitchen and laundry products to consumers across 38 countries. We have since become a public limited company, achieving an annual turnover that surpasses £165 million each year. UP has strong business connections with internationally renowned retailers and we are dedicated to giving back to the community that helped build us.

Our people are a key driver to our success, and we are proud of creating an environment that enables our colleagues to thrive both professionally and personally, which is why we recently invested £1.6M in a brand-new office at our Oldham headquarters. With thriving employee well being and environmental  committees, we are dedicated to empowering our people to have a voice and share their views.

We recognise how important it is to recharge, which is why we've also introduced a 3pm finish every Friday!

What we look for

Candidates must be ambitious, driven and enthusiastic, with an interest in pursuing a career in a leading international business. Application requirements:

  • A degree essential at 2:1 or above. All specialisms considered.
  • Minimum 6-12 months experience.
  • Demonstrate a technical mind with the ability to prioritise work.
  • Assertive and confident with a proactive approach to work.
  • The most important bit is your talent, determination and drive, bring that with you and we can provide you with the tools to succeed.
  • Local to Greater Manchester. 

What's in it for you?

We care about your progression:

  • Access to comprehensive structured training and a personal development plan to help you grow and reach your goals.
  • Scheduled meetings with your mentor to evaluate workload and track progress.
  • Ongoing salary reviews with increasing levels of responsibility as you further your career.
  • Free External Training Courses from Recognised Providers.
  • Secondment and Travel Opportunities.
  • Employee Save As You Earns share save scheme.
  • Option of a salary sacrifice pension contribution of up to 10% in addition to your standard pension contribution.

We invest in our people

  • New £1.6M state of the art office in Oldham.
  • 33 holidays including bank holidays after your first 12 months.
  • Wellness sessions.
  • 24-hour access to well being support through our Employee Assistance Helpline.
  • 24/7 access to a doctor through video or phone consultation.
  • Community, Environmental and ESG committees, created to encourage positive change within the company and our wider community.
  • One full day paid to take part in charity work.
  • One of the North West's Top 100 companies to work for.
  • High levels of employee satisfaction - Glassdoor rating of 4* and above.
  • Free minibus to and from the local tram stop.
  • Prayer room and prayer friendly working hours.
  • 3pm finishes on a Friday.
  • Company football team.

We celebrate in style:

  • Annual Summer and Christmas parties paid for by the company.
  • £250 towards a wedding cake.
  • Complimentary team lunches.
  • Colleague of the Year awards.
  • Christmas retail vouchers.
  • £250 retail credit when you buy your first home.
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