Are you looking to take the next step in your career?
Be part of something big. Join Ultimate Products in our Customer Services team, where your work will directly support customers and retailers across the UK and Europe. As a key link between our customers, internal teams and suppliers, you’ll play an important role in ensuring issues are resolved quickly, feedback is acted upon and service standards remain high across our growing product portfolio.
Ultimate Products is a leading consumer goods business supplying over 300 major retailers across the UK and Europe. With a portfolio of well-known homeware brands and ambitious growth plans, our Customer Services team plays a vital role in protecting our brand reputation and delivering a positive customer experience for millions of end users.
We’re looking for individuals who have graduated within the last couple of years and gained some workplace experience, and who are looking to move into a fast-paced commercial environment. If you’re ready for a change or looking to accelerate your career, this development pathway is designed to help you build capability quickly through structured training and hands-on learning.
From day one, you’ll take on meaningful responsibility within Customer Services and play a key role in delivering a positive customer experience across our products and brands. As you develop your skills and understanding of the business, this role can open up longer-term career opportunities across Ultimate Products, including progression into areas such as Buying, HR, Operations, Supply Chain and Quality.
What You’ll Gain
- A tailored development plan aligned to your experience and ambitions
- Real involvement in live customer cases and operational processes from day one
- Coaching, mentoring and regular feedback
- Clear progression routes as your capability develops
Key Responsibilities
- Handling customer enquiries via live chat, email and letter, providing timely and effective solutions
- Accurately logging all customer interactions on internal systems to identify trends and recurring issues
- Investigating and resolving customer complaints thoroughly and fairly
- Gathering and analysing customer feedback through online review platforms and internal reporting tools
- Managing spare parts and replacements, working with Buying and Stock Control to maintain suitable stock levels and ensure timely delivery
- Identifying opportunities for process improvement and contributing ideas to enhance service efficiency and customer experience
About You
- A degree (2:1 or above) in any discipline
- 9–24 months of previous work experience
- An interest in customer experience, operations or service delivery
- Confidence communicating with customers and internal stakeholders
- Strong organisation skills and attention to detail
- A proactive, resilient and solutions-focused approach
- Ability to commute to our Oldham office
We care about your progression
- Structured development plan and ongoing mentoring
- Regular performance and salary reviews
- Access to external training and accredited courses
- Save As You Earn share scheme
- Salary sacrifice pension (up to 10% additional employer contribution)
We invest in our people
- Modern £1.6m office in Oldham
- Private BUPA medical and dental cover
- 24/7 wellbeing and GP access
- Inclusive working practices, including a prayer room
- Free minibus from the local tram stop
- Early 3pm finish every Friday
- Sports teams, social events and community initiatives
