Be a part of something big! Join Ultimate Products' international business in our Customer Services Team today!
What makes us unique?
At Ultimate Products, we invest in your success with a structured development programme. You'll have regular reviews, tailored training plans, and ongoing mentorship to ensure your career in HR thrives. With a dedicated Training Manager and numerous opportunities for progression, we empower our team to reach their full potential.
It’s fast-paced here, but with continuous support from your team and mentors, you’ll have the chance to create meaningful change and drive both your career and our business forward. Join a vibrant community of passionate professionals in a modern office environment, where hard work is celebrated and great rewards follow—including perks like complimentary lunches and team-building activities such as regular football training, netball, and book club.
Key Responsibilities
By playing a major role in post-sale assistance, it is crucial to support the team by promptly addressing inquires (via live chat, email and letter) and facilitating effective solutions.
- To accurately log all customer interactions on the databases, providing in depth information to ensure trends and patterns are identifiable.
- Thoroughly investigate and effectively resolve customer complaints.
- Gathering and examining customer feedback using our robust online review platforms and reporting system.
- To effectively manage spare parts and replacement, our goal is to consistently maintain suitable stock levels and working with Buying and Stock Control to ensure timely delivery of replacements to our valuable customers.
- To drive innovation by identifying areas for process improvement and actively implementing new ideas.
What we look for
We’re looking for ambitious, driven, and enthusiastic candidates with a strong interest in pursuing a career in HR within a leading international business. Here’s what you’ll need to apply:
- A degree essential at 2:1 or above in any discipline
- Minimum 6-12 months experience full time
- The most important bit is your talent, determination and drive, bring that with you and we can provide you with the tools to succeed.
- Strong communication skills, both written and verbal
- Excellent organisational skills with a keen eye for detail
- Assertive and confident with a proactive approach to work
- Local to Greater Manchester
What is in it for you?
We care about your progression:
- Access to comprehensive structured training and a personal development plan to help you grow and reach your goals.
- Regular mentorship meetings to evaluate progress and manage workload.
- Ongoing salary reviews with increasing levels of responsibility as you advance your career.
- Free External Training Courses from Recognised Providers.
- Employee Save As You Earn share save scheme.
- Option of a salary sacrifice pension contribution of up to 10% in addition to your standard pension contribution.
We invest in our people:
- Modern £1.6M state of the art office in Oldham.
- Private BUPA Medical and Dental care.
- Employee wellness sessions and 24/7 access to wellbeing support via our Employee Assistance Helpline
- 24/7 access to a doctor through video or phone consultation.
- Community, Environmental and ESG committees, created to encourage positive change within the company and our wider community.
- One full day paid to take part in charity work.
- One of the North West’s Top 100 companies to work for.
- Free minibus to and from the local tram stop.
- Prayer room and prayer friendly working hours.
- 3pm finishes on a Friday.
- Company football and netball team, plus a book club!
We celebrate in style:
- Annual Christmas parties paid for by the company.
- £250 towards a wedding cake.
- Complimentary team lunches.
- Colleague of the Year awards.
- £250 retail credit when you buy your first home.
The UP story
An international PLC branded consumer goods business that designs, develops and supply's branded ranges to the biggest retailers in the UK and Europe. We have over 3,000 products in our portfolio and 15 key brands, with Salter, Beldray and Russell Hobbs being the most well-known.
The company is on an ambitious plan to triple our turnover in the next 5-10 years with the long-term aspirations to be a £1bn organisation. We need talented people to join us on this journey.
